Terms & Conditions

General Information

This website is operated by Wooly Cat Caves. By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. All products are handmade in Italy using alpine wool.

Products

Due to the handcrafted nature of our products, slight variations in shape, size, color, and texture may occur. These variations are part of the unique character of each item and are not considered defects. Product photographs are provided for illustrative purposes. Colors may appear slightly different depending on screen settings.

Orders

Orders are subject to acceptance and availability. I reserve the right to refuse or cancel an order in exceptional circumstances, including pricing errors, product availability issues, or suspected fraudulent activity.

Prices & Payments

All prices are shown in Euro (€). Payments are processed securely through approved payment providers available at checkout. I reserve the right to modify prices at any time without prior notice.

Production Time

All products are handmade to order. Production times may vary depending on the selected model, size, color availability, and seasonal demand. Estimated production times are provided for guidance only and do not constitute a guarantee.

Shipping

Shipping times are estimates and may vary depending on destination, customs clearance, local courier operations, weather conditions, and other circumstances beyond our control. Customers are responsible for providing accurate shipping information. Any customs duties, import taxes, or local fees applicable in the destination country are the responsibility of the customer.

Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms an integral part of these Terms & Conditions.

Product Use & Safety

Our products are designed for domestic pet use. As with any pet product, cats should be supervised when first using a new item. Wooly Cat Caves shall not be held responsible for misuse of products or damages resulting from improper use.

Intellectual Property

All content on this website, including photographs, text, logos, product descriptions, and designs, is the property of Wooly Cat Caves and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Wooly Cat Caves shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.

Contact Information

For any questions regarding these Terms & Conditions, please contact: daniela@woolycatcaves.com